laurenthibodeauMay 171 minAre Your Metrics Customer-Centric?SaaSCan shares a customer-centric SaaS metric framework.
laurenthibodeauDec 21, 20213 minBDC's Economic Crystal Ball for Canadaby Lauren Thibodeau Today, I attended BDC's Economic Outlook Session where Pierre Cléroux, BDC's VP Research and Chief Economist, shared...
laurenthibodeauDec 21, 20212 minGet Clear on Gross and Net Churn with MetricHQAn essential distinction that can trip up even seasoned leaders is the one between Gross and Net retention rate, or Gross & Net churn rate.